P U B L I C A T I O N S

	The following publications by Robert Jablonski are available for downloading in PDF format:   "System-Driven Process Redesign: A Case Study," Proceedings of the 1994 Annual Conference of the Healthcare Information and Management Systems Society, February, 1994 (330 KB).   "Quality Supplier Relationships Enhance Performance," Healthcare Financial Management, January, 1993. (6 KB)   "Customer Satisfaction - The Cornerstone of Quality Management," Healthcare Financial Management, November, 1992. (9 KB)   "Ten Key Indicators for Hospital Materials Management," Materials Management in Health Care, August, 1992. (14 KB)   "Applying Business Process Improvement Techniques to the Registration Process," Proceedings of the Fourth Annual Quest for Quality and Productivity in Health Systems, Society for Health Systems/Institute of Industrial Engineers, Washington, D.C., September, 1991 (260 KB)
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